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YOUR GLOBAL CRAFTSMAN STUDIO
Listening to the voice
of the customer
We are pleased to publish the second issue of our
Craftsman Magazine that was first launched in
April 2015.
As we and everything else around us is moving
forward, we strive to continuously develop our
technologies and evolve our company so that we
contribute to the success of our customers’ business
activities. Our primary target is to be the reliable
partner to whom customers can turn to for advice
and whom they can trust for advanced solutions
that go hand in hand with profitability and the
highest quality.
This evolution naturally applies to tools and other
technological advancements, but also to such
aspects as the content and quality of services.
Each and every employee must keep in mind that
customers do not just benefit from a good product;
they benefit from the right solution at the right
time. To this end, it is vital to listen attentively to the
customers’ needs and respond with new initiatives
and innovations.
Our will to “fulfill all customer needs” and “respond
to every demand” forms our core identity as a
Craftsman Studio that caters for each individual
customer. Our customers’ satisfaction and their
positive feedback about Mitsubishi Materials’
consultancy and technologies fuels our will.
Nothing would give us more pleasure than receiving
a customer reaction that goes beyond simple
satisfaction about a product or a solution. Such
a reaction is seen when customers encounter
something that surpasses what they originally
envisaged. We will thus continue to respond by
exceeding their expectations through harnessing
all our strengths with a feeling of excitement
when realising their goal, and when witnessing
performance and quality that goes beyond their
imagination. We invite you to look forward to the
evolution of our studio as we aim to become an ever
more professional tool manufacturer, capable of
delivering results never before envisioned.
DairikuMatsumoto
Vice President / General Manager of Production Div.
AdvancedMaterials & Tools Company
Mitsubishi Materials Corporation
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